POLICIES

Privacy Policy

Last updated: [date of publishing]

Bagala Charan Kundu ("we", "us") respects your privacy. This policy explains what personal information we collect through www.bagalacharankundu.com, our phone line and our store, and how we use and protect it. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

Details you give us: your name, phone number, email address and delivery address when you place an order, fill in a contact form, sign up for an account or message us.
Order details: what you bought, when, and how much you paid.
Payment details: online payments go through a third-party payment gateway. We receive confirmation that you paid, but we do not see or store your full card, UPI or bank details.
Website usage: your IP address, browser, device and the pages you visit, collected through cookies and similar tools.

2. How we use it

To process, deliver and support your orders
To answer your calls, messages and enquiries
To send order updates by SMS, WhatsApp, email or phone
To send offers and festival updates, only if you agree; you can opt out at any time
To run, secure and improve our website
To meet legal, tax and accounting requirements

We do not sell your personal information.

3. Who we share it with

We share only what is needed, with:

Courier and delivery partners, to deliver your order
Payment gateways, to process your payment
Wix.com, which hosts our website and stores website data
Government or legal authorities, when the law requires it

4. Cookies

Our website uses cookies to keep it working, remember your cart and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the site may then not work properly.

5. How long we keep it

We keep your information only as long as we need it for the purposes above, or as long as the law requires, for example for tax records. After that we delete it or make it anonymous.

6. How we protect it

We use reasonable security measures to protect your information. Our website runs over a secure (HTTPS) connection. No system is completely secure, so we cannot guarantee absolute security.

7. Your rights

You can ask us to:

Tell you what personal information we hold about you
Correct or update it
Delete it, unless we must keep it by law
Stop using it for marketing, or withdraw any consent you gave
Nominate someone to exercise these rights for you if you are unable to

To use any of these rights, email bckgroupinfo@gmail.com or call 07980603470.

8. Children

Our website is not meant for anyone under 18. We do not knowingly collect personal information from children without a parent's or guardian's consent.