POLICIES

Return & Exchange Policy

At Bagala Charan Kundu, every kansa and brass product is carefully checked before it leaves our store. Please read our return and exchange terms below.

1. No Cash Refunds

We do not offer refunds in cash or to the original payment method. All eligible returns are settled through exchange only.

2. Exchange Terms

You may exchange an eligible item for any other product of your choice from our store.
The new product must be of equal or higher value than the item being returned. Exchanges for a lower-value product are not permitted.
If the selected product is priced higher, the customer must pay the difference at the time of exchange.
No refund, credit note or cash is given for any remaining balance.

3. Eligibility for Exchange

Exchange requests must be made within 7 days of purchase or delivery.
Items must be unused and undamaged, in their original condition and packaging.
The original bill or invoice must be presented.
Custom-made, engraved or personalised items cannot be exchanged. The same applies to items that have received kalai coating or cleaning/polishing on request.

4. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery and send clear photos of the item and packaging. After verification, we will arrange a replacement of the same product.